Satisfaction Guaranteed

We value the maximum satisfaction of our customers – you.

If you're not satisfied with Flow products, you can return the package and receive a 100% refund.

How to return?

1. Fill out the complaint form
Fill in the form
2. Ship the goods to our address

Send the parcel to BRAINIO s.r.o., Vítězslava Nezvala 125/6, Jablonec nad Nisou, 466 02, Czech Republic

We will take care of the rest.

P.S. And if, for some reason, you don't meet the conditions but still want a refund, write to us. We're human, and we'll surely find a way to work it out