Terms and Conditions
I. Basic Provisions
These general terms and conditions (hereinafter referred to as "terms and conditions") are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of Czech Republic (hereinafter referred to as the "Civil Code"). BRAINIO s.r.o, ID: 05939721, VAT ID: CZ05939721, registered office: Korunní 2569/108, Vinohrady, 101 00, Prague, registered at the Municipal Court in Prague.
Contact details:
Email: tym@flow-nutrition.cz Customer hotline: +420 720 651 294 Website: https://flow-nutrition.cz/ (hereinafter referred to as the "seller")
These terms and conditions regulate the mutual rights and obligations of the seller and a natural person concluding a purchase contract outside of their business activities as a consumer, or within their business activities (hereinafter referred to as the "buyer") through the web interface located on the website available at the internet address https://flow-nutrition.cz/ (hereinafter referred to as the "online store"). The provisions of the terms and conditions are an integral part of the purchase contract. Deviating agreements in the purchase contract take precedence over the provisions of these terms and conditions.
II. Information on Goods and Prices
Information about the goods, including the prices of individual goods and their main characteristics, is provided for each item in the catalog of the online store. The prices of goods are stated including value-added tax, all related fees, and costs for returning the goods if, by its nature, the goods cannot be returned by regular mail. The prices of goods remain valid for the period they are displayed in the online store. This provision does not preclude the conclusion of a purchase contract under individually agreed conditions. All presentations of goods placed in the catalog of the online store are of an informative nature, and the seller is not obliged to conclude a purchase contract regarding this merchandise. Information on the costs associated with packaging and delivery of goods is published in the online store. Information on the costs associated with packaging and delivery of goods specified in the online store applies only in cases where the goods are delivered within the territory of the Czech Republic. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed upon by the seller and the buyer.
III. Order and Conclusion of Purchase Contract
The costs incurred by the buyer when using means of distance communication in connection with the conclusion of a purchase contract (costs of internet connection, telephone calls) shall be borne by the buyer. These costs do not differ from the basic rate. The buyer places an order for goods in the following ways:
- through their customer account if they have registered in the online store beforehand,
- by completing an order form without registration.
When placing an order, the buyer selects the goods, quantity of goods, method of payment, and delivery.
Before submitting the order, the buyer is allowed to check and modify the data entered into the order. The buyer sends the order to the seller by clicking the "Pay" or "Complete order" button. The data stated in the order are considered correct by the seller. The condition for the validity of the order is the completion of all mandatory data in the order form and the buyer's confirmation that they have read these terms and conditions.
Immediately after receiving the order, the seller sends the buyer a confirmation of receipt of the order to the email address provided by the buyer during the order. This confirmation is automatic and does not constitute a contract. The purchase contract is concluded only upon acceptance of the order by the seller.
Notification of acceptance of the order is delivered to the buyer's email address. If any of the requirements stated in the order cannot be met by the seller, the seller will send the buyer an amended offer to their email address. The amended offer constitutes a new proposal for a purchase contract, and the purchase contract is concluded in such a case by the buyer's acceptance of this offer to the seller's email address specified in these terms and conditions. All orders accepted by the seller are binding.
The buyer may cancel the order until the buyer receives notification of acceptance of the order by the seller. The buyer may cancel the order by phone at the telephone number or email of the seller specified in these terms and conditions. If there has been an obvious technical error on the part of the seller in stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly incorrect price, even if the buyer has received an automatic confirmation of the order receipt according to these terms and conditions.
The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to their email address. The amended offer constitutes a new proposal for a purchase contract, and the purchase contract is concluded in such a case by the buyer's acceptance to the seller's email address.
IV. Customer Account
Upon registration performed by the buyer in the online store, the buyer can access their customer account. From their customer account, the buyer can place orders for goods. The buyer can also order goods without registration.
When registering for a customer account and when ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is required to update the information provided in the user account whenever it changes. The information provided by the buyer in the customer account and when ordering goods is considered correct by the seller.
Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The seller is not responsible for any misuse of the customer account by third parties.
The buyer is not authorized to allow third parties to use their customer account. The seller may cancel the user account, especially if the buyer does not use their user account for a longer period or if the buyer violates their obligations from the purchase agreement and these terms and conditions.
The buyer acknowledges that the user account may not be available continuously, especially considering the necessary maintenance of the seller's hardware and software equipment, or the necessary maintenance of third-party hardware and software equipment.
V. Payment Terms and Delivery of Goods